When the MTP USB device driver fails to install, a popup window appears on the screen with the following message:
MTP USB device driver failed to install
Some users have stated that they were able to fix the issue simply by restarting their devices. You can also try this method. If this does not work, you can proceed with the troubleshooting methods listed below:
1] Switch USB ports
The first thing that you should do is switch the USB ports. If your laptop has both USB 2.0 and 3.0 ports, connect your phone or portable device to both the ports one by one and see if it helps. Sometimes, the error occurs due to a faulty USB cable. If this is the case with you, changing the USB cable can help.
2] Update MTP device driver
In most cases, updating the device driver fixes the problem. According to the feedback of many affected users, updating the device driver helped them fix the issue. You can also try this method and check if it makes any difference.
Follow the steps listed below: After the installation gets completed, check whether you can transfer the files between your computer and smartphone or not. If not, try the next solution.
3] Install the “wpdmtp.inf” file
A manual installation of the “wpdmtp.inf” file has helped a lot of people fix the issue. This method may also solve your problem.
Follow the steps below: After the completion of the installation process, connect your portable device with your computer and check whether the issue is fixed or not.
4] Install Media Feature Pack from Microsoft’s official website
This solution is for Windows N version users. The N versions of Windows 10 require Media Feature Pack to connect with a smartphone or other portable device. Follow the steps given below: It should help. Related reads:
A driver (service) for this device has been disabled (Code 32).Windows cannot load the Device Driver for this hardware, Code 38.
